This page explains how to delete your AoRuiWei account on mobile or via
our website, and how we handle your data and any remaining balance after
deletion. Multi-language versions are provided below: English, Chinese,
Russian and Arabic.
Language · English
1. Delete your account in the AoRuiWei App
If you can sign in to your account, we recommend that you delete your
account directly in the AoRuiWei App.
- Open the AoRuiWei App and sign in to the account you want to delete.
-
Go to: Profile / Me → Settings → Account & Security → Delete account.
(The exact menu names may vary slightly by app version.)
-
Carefully read the on-screen deletion notice, including how your data
and any remaining balance will be handled. If you understand and agree,
tap “Continue”.
-
For security reasons, we will send a one-time code or confirmation
email to the email address associated with your AoRuiWei account.
- If you receive a code, enter it in the app to confirm the deletion.
- If you receive a confirmation email, follow the instructions and click the confirmation link.
-
After successful verification, we will process your account deletion
request and invalidate your current login session. You will no longer
be able to sign in with this account.
For your security, only users who are signed in and complete email
verification can delete their accounts directly in the app.
2. Request account deletion via website / email
If you cannot access the AoRuiWei App (for example, you lost your device
or you are unable to sign in), you can request account deletion through
our website by email.
2.1 Send a deletion request email
-
Send an email from your registered email address to
info@adajoel.cn
with the subject line: “AoRuiWei account deletion request”.
- In the email body, please include:
- The email address you used to register with AoRuiWei (if different from the sender).
- Your AoRuiWei nickname or name.
- Your country/region.
- A brief reason for deletion (optional).
2.2 Email verification and processing
- We will send a verification email to the address associated with your AoRuiWei account.
-
Follow the instructions in that email (for example, click a confirmation
link) to confirm that you are the owner of the account and wish to delete it.
-
After verification, we will delete your account and send you a final
confirmation email.
We do not delete accounts based solely on unverified information such as
name, screenshots or chat messages. We will only proceed after confirming
that you can access the registered email address.
3. Identity verification
AoRuiWei primarily uses your email address as the main identifier and
contact channel. Before deleting an account, we must verify that the
request is genuinely from you.
- Signed-in user + additional verification in the app.
- One-time code or confirmation link sent to your registered email.
- In special cases, additional information to help us confirm your identity.
4. What happens to your data after deletion?
4.1 Data that will be deleted or anonymized
After deletion is confirmed, we will delete or anonymize personal data directly linked to your account, for example:
- Basic profile (nickname, avatar, contact details).
- Account settings and preferences.
- Other personal data that can reasonably identify you, unless we must keep it by law.
We aim to complete deletion or anonymization of such account-level data
within 30 days after successful verification, unless a
different period is required by applicable law.
4.2 Data that may be retained
Certain data may be kept for a limited period after deletion to comply with
legal, security or accounting requirements, for example:
- Transaction records and payment references.
- Logs needed for security, fraud prevention or dispute handling.
- Records that we are required by law to keep for a specific timeframe.
Such data will be minimized and, where possible, anonymized. Access is
strictly limited and it will only be used for the purposes above and for
the period required by law.
5. Balance and outstanding items
5.1 No long-term fund holding by AoRuiWei
AoRuiWei does not operate a standalone wallet where we hold your money on
deposit. Most payments are processed by third-party payment providers
(such as WeChat Pay, Alipay or banks), and your funds are subject to
their rules and terms.
5.2 Before you delete your account
If your account shows any withdrawable balance or unsettled amount, we
recommend that you withdraw or settle it and complete or cancel any
outstanding orders before requesting deletion.
5.3 If you still have a balance when you delete
If you still have a balance when you insist on deletion:
-
We will make reasonable efforts to refund such balance via the original
payment channel, where technically and legally possible.
-
If refund is not possible due to objective reasons (for example, time
limits or restrictions by the payment provider or law), we will handle
it in accordance with applicable laws and our published rules.
Non-cash benefits such as coupons, points or vouchers will automatically
become invalid after deletion and cannot be cashed out or transferred.
6. Processing time
Once your identity has been verified, we aim to complete account deletion
within 15 business days in normal circumstances.
In more complex cases (for example, ongoing fraud investigations or legal
requests), processing may take longer. If a significant delay is expected,
we may notify you by email.
7. Contact us
If you have any questions, please contact us:
- Company: Shenzhen AoRuiWei Technology Co., Ltd.
- Website: https://adajoel.cn
- Email: info@adajoel.cn
- Customer Service Phone: +86-18129893689
- Address: Room 2504, Yingkai Plaza, Tianhe District, Shenzhen, China
语言 · 中文（简体）
1. 在 AoRuiWei App 中删除账号
如果您可以正常登录账号，建议您优先在 AoRuiWei App 内自行完成账号删除。
- 打开 AoRuiWei App，登录需要删除的账号；
-
进入：「我的 / 个人中心」→「设置」→「账号与安全」→「删除账号」
（具体菜单名称可能因版本略有差异）；
-
仔细阅读页面中的删除提示，包括数据删除范围、可能保留的数据以及余额处理方式。如您确认理解并同意，点击
「继续删除」；
-
出于安全原因，我们会向您账号绑定的邮箱发送一次性验证码或确认邮件：
- 如收到验证码，请在 App 中输入以确认删除；
- 如收到确认邮件，请按邮件指引点击确认链接。
-
验证通过后，我们将开始处理您的账号删除请求，并立即使当前登录状态失效。该账号将无法再次登录使用。
为保障安全，只有已登录且完成邮箱验证的用户，才能在 App 内直接删除账号。
2. 通过网站 / 邮件申请删除账号
如果您无法使用 AoRuiWei App（例如手机遗失、无法登录等），可以通过网站发送邮件的方式申请删除账号。
2.1 发送删除申请邮件
-
请使用您的注册邮箱，发送邮件至
info@adajoel.cn，
邮件标题建议为：“AoRuiWei 账号删除申请”；
- 邮件正文中请至少包含以下信息：
- 您在 AoRuiWei 注册时使用的邮箱（如与发件邮箱不同，请同时说明）；
- 您的 AoRuiWei 昵称或姓名；
- 您所在的国家 / 地区；
- 简要说明希望删除账号的原因（可选）。
2.2 邮箱验证与处理
- 我们收到请求后，会向与该 AoRuiWei 账号绑定的邮箱发送一封验证邮件；
-
您需按照邮件中的提示操作（例如点击确认链接），以确认您是该账号的所有人并确实希望删除账号；
-
验证成功后，我们将删除您的账号，并通过邮件向您发送“账号删除完成”的确认通知。
我们不会仅凭姓名、截图、聊天记录等未经验证的信息直接删除账号。只有在确认您可以访问注册邮箱后，才会继续执行删除操作。
3. 身份验证说明
AoRuiWei 主要以邮箱作为账号标识和联系渠道。在删除账号前，我们必须确认删除请求确由您本人发起。
- 已登录状态下，在 App 内完成额外验证步骤；
- 向账号绑定邮箱发送一次性验证码或确认链接；
- 特殊情况下，可能会要求您提供更多信息以帮助我们核实身份。
4. 删除后的数据处理
4.1 将被删除或匿名化的数据
在账号删除确认后，我们将删除或匿名化与该账号直接关联的个人信息，例如：
- 基本资料（昵称、头像、联系方式等）；
- 账号设置、偏好配置；
- 其他能够单独或与其他信息结合识别到您个人的数据（法律要求必须保留的除外）。
一般情况下，我们会在删除请求成功验证后的
30 天内完成上述账号层面的删除或匿名化处理，除非适用法律要求更长或更短的期限。
4.2 可能保留的数据
在以下情形下，我们可能在账号删除后，在限定期限内继续保留部分数据：
- 满足法律法规、监管要求（例如账务、税务、反欺诈等）；
- 安全与风控需要（如防止欺诈、滥用、攻击等）；
- 处理退款、纠纷、投诉或索赔；
- 法律要求必须保留的交易记录、审计记录等。
上述保留数据会被尽量减量化、去标识化，并严格限制访问权限，仅在上述目的及法律要求的期限内使用。
5. 账号余额与未完成事项
5.1 AoRuiWei 不长期保管您的资金
目前，AoRuiWei 不提供由我们自行托管资金的钱包账户。绝大部分支付交易均由第三方支付机构
（如微信支付、支付宝、银行等）处理，资金受其规则和条款约束。
5.2 删除前的建议
如未来版本中您的账号显示有可提现金额或未结算金额，建议您在提交删除申请前先完成提现或结算，并处理完未完成订单、退款等事项，以免造成不便。
5.3 删除时仍有余额的处理
如果您在仍有余额或未结算金额的情况下坚持删除账号：
- 我们会在技术和法律允许的前提下，尽合理努力通过原支付渠道为您办理退款；
- 如因支付渠道规则、法定期限等客观原因无法退款，我们将依据适用法律及平台公示规则予以处理。
优惠券、积分、代金券等非现金权益，在账号删除后将自动失效，不可兑现或转移。
6. 处理时效
在成功完成身份验证后，我们一般会在
15 个工作日内完成账号删除处理。
如遇复杂情形（例如存在欺诈调查、法律程序等），处理时间可能延长。如预计会有明显延迟，我们可能通过您的注册邮箱向您发送提示。
7. 联系我们
如您对本页面或账号删除有任何疑问，可通过以下方式联系我们：